Report

Consolidation of operator complaints and disputes data October 2019 – September 2020

The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends

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Published
21 October 2021

Last updated
20 October 2021 - Changes

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Contents

• Consolidation of operator complaints and disputes data October 2019 – September 2020

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• Executive Summary
• Recommendation
• Appendix 1
  • - Gambling Commission, Contact Centre Complaints
  • - Gambling Commission, Regulatory Return Complaints
  • - Resolver
  • - Alternative Dispute Resolution (ADR)
• Appendix 2 - Data source description
• Appendix 3

Alternative Dispute Resolution (ADR)

Contents

1. IBAS Complaints received by IBAS during 2019-20
2. eCOGRA Complaints received by eCOGRA during 2019-20

Previous section
Resolver

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Last updated: 20 October 2021

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