Report
Consolidation of operator complaints and disputes data October 2019 – September 2020
The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends
Contents
Direct payments from the gambling sector
16. Members of Advisory Board for Safer Gambling (ABSG) should not receive any payment from gambling operators licensed in the United Kingdom (UK) or elsewhere for work undertaken.
17. ABSG and the Gambling Commission advocate that reducing gambling harms should be approached as a public health issue. ABSG members, therefore, should not receive renumeration or reimbursement of expenses for speaking at conferences which receive direct funding from the gambling industry (including sponsorship). This approach is consistent with that taken in other areas of public health.
18. There is no objection to ABSG members working on anonymised data supplied by gambling operators for the purpose of research where any potential indirect benefit to the industry is not the prime objective and where the funding, if any, does not come from the operators.
19. The Commission’s Governance team will keep a register of any such instances described previously and members will declare these on their register of interests.
Last updated: 27 July 2023
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