Report

Consolidation of operator complaints and disputes data October 2019 – September 2020

The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends

---

Published
21 October 2021

Last updated
13 October 2022 - Changes

Document actions
Print or save (opens in new tab)

Contents

• Consolidation of operator complaints and disputes data October 2019 – September 2020

---

• Executive Summary
• Recommendation
• Appendix 1
• - Gambling Commission, Contact Centre Complaints
• - Gambling Commission, Regulatory Return Complaints
• - Resolver
• - Alternative Dispute Resolution (ADR)
• Appendix 2 - Data source description
• Appendix 3

Section 5 - Details of activity

Question 10

Q10. Please indicate the activity you wish to undertake in respect of this machine and provide full details about the activity.

Indicate all the activities you wish to undertake in respect of this machine and provide full details about the activities, including:

• details of where you are installing the machine if you are applying for this activity
• details of to whom you are supplying the machine if you are applying for this activity
• details of where the machine is located if you are applying to maintain the machine
• details of where the machine is located if you are applying to repair the machine.

---

Last updated: 13 October 2022

Show updates to this content

No changes to show.