Report

Consolidation of operator complaints and disputes data October 2019 – September 2020

The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends

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Published
21 October 2021

Last updated
20 October 2021 - Changes

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Contents

• Consolidation of operator complaints and disputes data October 2019 – September 2020

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• Executive Summary
• Recommendation
• Appendix 1
  • - Gambling Commission, Contact Centre Complaints
  • - Gambling Commission, Regulatory Return Complaints
  • - Resolver
  • - Alternative Dispute Resolution (ADR)
• Appendix 2 - Data source description
• Appendix 3

Appendix 3

Type	Sector
Remote	Gambling Software
Remote	Gaming Machine and Software Manufacturers
Remote	Gaming Machine and Technical
Remote	Gaming Machine Supplier
Remote	Remote Casino, Betting and Bingo
Remote	Trading Room Only
Non-remote	Adult Gaming Centre
Non-remote	Betting
Non-remote	Bingo
Non-remote	Casino
Non-remote	Casino 2005
Non-remote	Family Entertainment Centre
Remote/Non-remote	External Lottery Manager
Remote/Non-remote	Society Lottery

Previous section
Appendix 2 - Data source description

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Last updated: 20 October 2021

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