Report

Consolidation of operator complaints and disputes data October 2019 – September 2020

The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends

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Published
21 October 2021

Last updated
30 June 2025 - Changes

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Contents

• Consolidation of operator complaints and disputes data October 2019 – September 2020

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• Executive Summary
• Recommendation
• Appendix 1
• • Gambling Commission, Contact Centre Complaints
  • Gambling Commission, Regulatory Return Complaints
  • Resolver
  • Alternative Dispute Resolution (ADR)
• Appendix 2 - Data source description
• Appendix 3

Casino (operating) - remote

Contents

1. Operational information Operational information for licensees who hold remote casino (operating) licences.
2. Financial information Financial information for licensees who hold remote casino (operating) licences

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Last updated: 30 June 2025

Show updates to this content

Removal of contributions guidance.