Report

Consolidation of operator complaints and disputes data October 2019 – September 2020

The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends

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Published
21 October 2021

Last updated
22 July 2021 - Changes

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Contents

• Consolidation of operator complaints and disputes data October 2019 – September 2020

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• Executive Summary
• Recommendation
• Appendix 1
• • Gambling Commission, Contact Centre Complaints
  • Gambling Commission, Regulatory Return Complaints
  • Resolver
  • Alternative Dispute Resolution (ADR)
• Appendix 2 - Data source description
• Appendix 3

Fee receipts

Contents

1. a) Gambling Act 2005 fee receipts Notes to the accounts: Gambling Act 2005 fee receipts
2. b) Gambling Act 2005 income recognised Notes to the accounts: Gambling Act 2005 income recognised

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Last updated: 22 July 2021

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