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Information requirements from licensing authorities

Details on the information that we require from licensing authorities.

Licensing authority compliance events

If we receive information about non-compliance or illegal activity in a licensing authority’s geographical area, which is primarily a local matter, we will share this information with the relevant local licensing authority. These referrals are known as licensing authority compliance events (LACE).

On making the referral, the responsibility for responding to the event is discharged from the Gambling Commission to the licensing authority.

The referrals are made by a member of our Compliance team and are sent by email to the registered lead for gambling licensing in the relevant local authority area.

After reviewing the referral, licensing authorities should advise us of what, if any, action is taken so we can update our records.

This notification should be sent to

Email notifications must include the following information:

  • service request code (as included by us in the originating referral, for example 1-252223480)
  • date the email containing the referral was sent to you
  • details of what action was taken in response to the referral.

The total number of LACE referrals made by us is published in our annual Licensing Authority Statistics.

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Licensing authority annual returns - Information requirements from licensing authorities
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