ABSG Progress Report on the National Strategy to Reduce Gambling Harms – Year Two
1 - Prevention and education
This section reviews progress in relation to the strategic objective of Prevention and Education.
Summary of findings – Prevention and Education
- regulatory changes on safer game design and testing more stringent monitoring of ‘high value customers’
- new age restrictions for under-18s on scratchcards and other National Lottery products
- improved use of ad-tech to control marketing online
- customer interaction and affordability consultation
- increased focus and activity on this issue by the financial sector
- new targeted education campaigns and digital innovations
- multi-agency city-wide collaborations
- increased number of support services delivered by and with involvement of people with lived experience of gambling harms.
- very little progress on addressing gambling related suicide
- limited progress on establishing a single customer view
- slow progress on integration of gambling harm prevention work into existing public health activities and infrastructure
- limited progress on establishing local area data collection to inform prevention and identify harms
- limited evaluation of impact of education campaigns
- limited information to assess the effectiveness of player messaging and other actions taken by industry to reduce harm in its customers.
Improved regulatory protections
Last updated: 25 June 2021
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