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4 Protection of customer funds

4.1.1 - Segregation of funds

Applies to:

All remote operating licences, except gaming machine technical, gambling software, host, ancillary remote bingo and ancillary remote casino licences.

  1. Licensees who hold customer funds must ensure that these are held in a separate client bank account or accounts.

  2. In this condition ‘customer funds’ means the aggregate value of funds held to the credit of customers including, without limitation:

    1. cleared funds deposited with the licensee by customers to provide stakes in, or to meet participation fees in respect of, future gambling,
    2. winnings or prizes which the customer has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the customer, and
    3. any crystallised but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.
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