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3 Protection of children and other vulnerable persons

3.4.2 - Customer interaction – lotteries

Applies to:

All lottery licences.

Social responsibility code

Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator’s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

  1. Licensees who are non-commercial societies or external lottery managers must:
    1. set an upper limit on the value of lottery tickets which may be sold to a person, whether as part of a single transaction or over a period of time, without customer interaction;
    2. maintain records of all instances of customer interaction pursuant to (a) above and, in each case, whether purchase of tickets beyond the limits set was then permitted; and
    3. ensure such records are made available to the Commission for inspection on request and retained for at least three years from the date of any lottery to which they relate.
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