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3 Protection of children and other vulnerable persons

3.3.4 - Remote time-out facility

Applies to:

All remote licences except: any remote lottery licence the holder of which does not provide facilities for participation in instant win lotteries, ancillary remote betting licences, remote betting (remote platform), gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading room only) licences

Social responsibility code

Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator’s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

1 Licensees must offer a ‘time out’ facility for customers for the following durations:

  1. 24 hours
  2. one week
  3. one month or
  4. such other period as the customer may reasonably request, up to a maximum of 6 weeks.
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