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3 Protection of children and other vulnerable persons

3.2.11 - Remote SR code

Applies to:

All remote licences (including ancillary remote betting licences in respect of bets made or accepted by telephone or email), except lottery licences, gaming machine technical, gambling software, host, ancillary remote casino, and ancillary remote bingo licences.

Social responsibility code

Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator’s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

  1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling and monitor the effectiveness of these.

  2. Such procedures must include:

    1. Verifying the age of a customer before the customer is able to:
      1. deposit any funds into their account;
      2. access any free-to-play versions of gambling games that the licensee may make available; or
      3. gamble with the licensee using either their own money or any free bet or bonus.
    2. warning potential customers that underage gambling is an offence;
    3. regularly reviewing their age verification systems and implementing all reasonable improvements that may be made as technology advances and as information improves;
    4. ensuring that relevant staff are properly trained in the use of their age verification procedures; in particular customer services staff must be appropriately trained in the use of secondary forms of identification when initial verification procedures fail to prove that an individual is of legal age; and
    5. enabling their gambling websites to permit filtering software to be used by adults (such as parents or within schools) in order to restrict access to relevant pages of those sites.
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