Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
3 Protection of children and other vulnerable persons

3.2.1 - Casinos SR code

Applies to:

All non-remote casino licences.

Social responsibility code

Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator’s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.

  1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.

  2. Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises.

  3. Licensees must designate one or more supervisors for each casino entrance.

  4. A supervisor’s responsibilities include ensuring compliance with this section of the code.

  5. A supervisor must implement the following procedures:

    1. checking the age of customers who appear to be, or are suspected of being, underage
    2. refusing entry to anyone unable to produce an acceptable form of identification, for example one which:
      1. contains a photograph from which the individual can be identified
      2. states the individual’s date of birth
      3. is valid
      4. is legible and shows no signs of tampering or reproduction
    3. taking action when there are unlawful attempts to enter the premises, including removing anyone who appears to be underage and cannot produce an acceptable form of identification.
  6. Licensees must not deliberately provide facilities for gambling in such a way as to appeal particularly to children or young people, for example by reflecting or being associated with youth culture.

  7. In premises restricted to adults, service must be refused in any circumstances where any adult is accompanied by a child or young person.

  8. Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover all relevant prohibitions against inviting children or young persons to gamble or to enter gambling premises, and the legal requirements on returning stakes and not paying prizes to underage customers.

  9. Licensees must conduct test purchasing or take part in collective test purchasing programmes as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.

Read additional guidance on the information requirements contained within this section.

Is this page useful?
Back to top