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Managing your personal licence

After you receive your personal licence

Those who hold either a Personal Management Licence or Personal Functional Licence, must tell the Commission within 10 working days after they become aware of a key event.

This includes changes to your name, address and reporting any criminal convictions.

You can find out more about what you need to tell us when you hold a personal licence.

Updating your email address and phone number

It is also important that you tell us about any changes to your email address or phone number.

If you do not keep your contact details up to date, you may miss important information, including emails to remind you when you need to renew your licence.

You can update your email address and phone number on the Manage your details section of the Manage and maintain your personal licence service.

If you want to make changes to your licence

If you need to change the type of licence you have read our guidance on making changes to your personal licence.

Manage and maintain your personal licence

Update your personal details using the Manage and maintain your personal licence service.

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If you do not need your licence

If you hold a Personal Functional Licence or Personal Management Licence and no longer need it, you can give it up or 'surrender' it.

If you are no longer working in the gambling industry and do not plan to return, you should surrender your licence.

You do not need to pay a fee to surrender your licence.

How to surrender your licence

To surrender your licence online:

  1. sign into our Manage and maintain your personal licence service
  2. from your account hub, select 'Surrender your licence', under the licence section
  3. we'll process your request and your licence will no longer be active.

After you surrender your licence

After we have processed your request, the register of personal licence holders will show your licence has been surrendered. It can take several days for this to update.

Your entry will remain on the register for 3 years.

If you start working in the gambling industry in a position that requires a personal licence, you'll need to apply for a new Personal Management Licence or apply for a Personal Functional Licence and pay a fee.

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