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Guidance

Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

Customer interaction guidance for remote gambling licensees (Formal guidance under SR Code Provision 3.4.3).

Published
20 June 2022

Last updated
23 August 2023 - Changes

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Contents

Section D - Evaluate

Contents

  1. Section D - Evaluate - Requirement 12 Customer interaction guidance - Requirement 12 - Evaluate the impact of interventions to determine whether further action is needed to minimise harm.
  2. Section D - Evaluate - Requirement 13 Customer interaction guidance - Requirement 13 - Provide assurance that your customer interaction systems and processes are effective.
  3. Section D - Evaluate - Requirement 14 Customer interaction guidance - Requirement 14 - Ensure the number of customer interactions is at a minimum in line with the problem gambling rates.
Previous section
Section C - Act - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
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