The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Home
  2. Licensees and businesses
  3. Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3 - not in effect)

Guidance

Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3 - not in effect)

Customer interaction guidance for remote gambling licensees (Formal guidance under Social Responsibility Code 3.4.3 - not in effect)

Published
20 June 2022

Last updated
12 September 2022 - Changes

Document actions
Print or save

Contents

Section D - Evaluate

Contents

  1. Section D - Evaluate - Requirement 12 Customer interaction guidance - Requirement 12 - Evaluate the impact of interventions to determine whether further action is needed to minimise harm.
  2. Section D - Evaluate - Requirement 13 Customer interaction guidance - Requirement 13 - Provide assurance that your customer interaction systems and processes are effective.
  3. Section D - Evaluate - Requirement 14 Customer interaction guidance - Requirement 14 - Ensure the number of customer interactions is at a minimum in line with the problem gambling rates.
Previous section
Section C - Act - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
Is this page useful?
Back to top