Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)
Section D - Evaluate
- Section D - Evaluate - Requirement 12 Customer interaction guidance - Requirement 12 - Evaluate the impact of interventions to determine whether further action is needed to minimise harm.
- Section D - Evaluate - Requirement 13 Customer interaction guidance - Requirement 13 - Provide assurance that your customer interaction systems and processes are effective.
- Section D - Evaluate - Requirement 14 Customer interaction guidance - Requirement 14 - Ensure the number of customer interactions is at a minimum in line with the problem gambling rates.
Section C - Act - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
Last updated: 23 August 2023
Show updates to this content
Guidance updated following the 'Remote customer interaction - consultation on guidance'.