Guidance

Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

Customer interaction guidance for remote gambling licensees (Formal guidance under SR Code Provision 3.4.3).

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Published
20 June 2022

Last updated
23 January 2023 - Changes

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Contents

• Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

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• Introduction
• Section A - General requirements
• Section A - General requirements - Requirement 1
• Section A - General requirements - Requirement 2
• Section B - Identify
• Section B - Identify - Requirement 3
• Section B - Identify - Requirement 4
• Section B - Identify - Requirement 5
• Section B - Identify - Requirement 6
• Section B - Identify - Requirement 7
• Section C - Act
• Section C - Act - Requirement 8
• Section C - Act - Requirement 9
• Section C - Act - Requirement 10
• Section C - Act - Requirement 11
• Section D - Evaluate
• Section D - Evaluate - Requirement 12
• Section D - Evaluate - Requirement 13
• Section D - Evaluate - Requirement 14

Common terms and definitions

See the list of common terms and definitions used in this guidance.

See the list of lottery common terms used in the External Lottery Manager regulatory returns.

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Last updated: 23 January 2023

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