Guidance

Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

Customer interaction guidance for remote gambling licensees (Formal guidance under SR Code Provision 3.4.3).

---

Published
20 June 2022

Last updated
23 August 2023 - Changes

Document actions
Print or save (opens in new tab)

Contents

• Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

---

• Introduction
• Section A - General requirements
• • Section A - General requirements - Requirement 1
  • Section A - General requirements - Requirement 2
• Section B - Identify
• • Section B - Identify - Requirement 3
  • Section B - Identify - Requirement 4
  • Section B - Identify - Requirement 5
  • Section B - Identify - Requirement 6
  • Section B - Identify - Requirement 7
• Section C - Act
• • Section C - Act - Requirement 8
  • Section C - Act - Requirement 9
  • Section C - Act - Requirement 10
  • Section C - Act - Requirement 11
• Section D - Evaluate
• • Section D - Evaluate - Requirement 12
  • Section D - Evaluate - Requirement 13
  • Section D - Evaluate - Requirement 14

Section D - Evaluate

Contents

1. Section D - Evaluate - Requirement 12 Customer interaction guidance - Requirement 12 - Evaluate the impact of interventions to determine whether further action is needed to minimise harm.
2. Section D - Evaluate - Requirement 13 Customer interaction guidance - Requirement 13 - Provide assurance that your customer interaction systems and processes are effective.
3. Section D - Evaluate - Requirement 14 Customer interaction guidance - Requirement 14 - Ensure the number of customer interactions is at a minimum in line with the problem gambling rates.

Previous section
Section C - Act - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)

---

Last updated: 23 August 2023

Show updates to this content

Guidance updated following the 'Remote customer interaction - consultation on guidance'.