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Guidance

Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

Customer interaction guidance for remote gambling licensees (Formal guidance under SR Code Provision 3.4.3).

Published
20 June 2022

Last updated
23 August 2023 - Changes

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Contents

Section B - Identify

Contents

  1. Section B - Identify - Requirement 3 Customer interaction guidance - Requirement 3 - Customers who are in a vulnerable situation are supported.
  2. Section B - Identify - Requirement 4 Customer interaction guidance - Requirement 4 - There are effective systems and processes to monitor all customer activity and identify harm.
  3. Section B - Identify - Requirement 5 Customer interaction guidance - Requirement 5 - Seven relevant categories of indicators that you must use to help identify gambling related harm.
  4. Section B - Identify - Requirement 6 Customer interaction guidance - Requirement 6 - Ensure that customers are given the same level of protection even where you contract with third parties.
  5. Section B - Identify - Requirement 7 Customer interaction guidance - Requirement 7 - The greater the harm identified the more important it is to take swift action.
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Section A - General requirements - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3) Next section
Section C - Act - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
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