The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Home
  2. Licensees and businesses
  3. Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

Guidance

Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

Customer interaction guidance for remote gambling licensees (Formal guidance under Social Responsibility Code 3.4.3)

Published
20 June 2022

Last updated
24 June 2022 - Changes

Document actions
Print or save

Contents

Section B - Identify

Contents

  1. Section B - Identify - Requirement 3 Customer interaction guidance - Requirement 3 - Customers who are in a vulnerable situation are supported.
  2. Section B - Identify - Requirement 4 Customer interaction guidance - Requirement 4 - There are effective systems and processes to monitor all customer activity and identify harm.
  3. Section B - Identify - Requirement 5 Customer interaction guidance - Requirement 5 - Seven relevant categories of indicators that you must use to help identify gambling related harm.
  4. Section B - Identify - Requirement 6 Customer interaction guidance - Requirement 6 - Ensure that customers are given the same level of protection even where you contract with third parties.
  5. Section B - Identify - Requirement 7 Customer interaction guidance - Requirement 7 - The greater the harm identified the more important it is to take swift action.
Previous section
Section A - General requirements - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3) Next section
Section C - Act - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
Is this page useful?
Back to top