Guidance
Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3 - not in effect)
Customer interaction guidance for remote gambling licensees (Formal guidance under Social Responsibility Code 3.4.3 - not in effect)
Section C - Act
Contents
- Section C - Act - Requirement 8 Customer interaction guidance - Requirement 8 - Action should be a proportionate response to address the harm, or potential harm, identified.
- Section C - Act - Requirement 9 Customer interaction guidance - Requirement 9 - Set minimum requirements for the type of action and ensure your response is proportionate to the indicators of harm.
- Section C - Act - Requirement 10 Customer interaction guidance - Requirement 10 - The customer no longer receives any direct or targeted marketing and is prevented from taking up any new bonus offers.
- Section C - Act - Requirement 11 Customer interaction guidance - Requirement 11 - Ensure that immediate, automated action is taken to minimise harm where strong indicators of harm are identified.
Section B - Identify - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3) Next section
Section D - Evaluate - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
Last updated: 12 September 2022
Show updates to this content
- A callout with the latest information on this guidance has been added to the beginning of each guidance page.