Guidance
Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)
Customer interaction guidance for remote gambling licensees (Formal guidance under SR Code Provision 3.4.3).
Contents
- Introduction
- Section A - General requirements
- Section B - Identify
- Section B - Identify - Requirement 3
- Section B - Identify - Requirement 4
- Section B - Identify - Requirement 5
- Section B - Identify - Requirement 6
- Section B - Identify - Requirement 7
- Section C - Act
- Section C - Act - Requirement 8
- Section C - Act - Requirement 9
- Section C - Act - Requirement 10
- Section C - Act - Requirement 11
- Section D - Evaluate
Section C - Act
Contents
- Section C - Act - Requirement 8 Customer interaction guidance - Requirement 8 - Action should be a proportionate response to address the harm, or potential harm, identified.
- Section C - Act - Requirement 9 Customer interaction guidance - Requirement 9 - Set minimum requirements for the type of action and ensure your response is proportionate to the indicators of harm.
- Section C - Act - Requirement 10 Customer interaction guidance - Requirement 10 - The customer no longer receives any direct or targeted marketing and is prevented from taking up any new bonus offers.
- Section C - Act - Requirement 11 Customer interaction guidance - Requirement 11 - Ensure that immediate, automated action is taken to minimise harm where strong indicators of harm are identified.
Section B - Identify - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3) Next section
Section D - Evaluate - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
Last updated: 23 August 2023
Show updates to this content
Guidance updated following the 'Remote customer interaction - consultation on guidance'.