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Guidance

Customer interaction guidance - for remote gambling licensees (Formal guidance under SR Code 3.4.3)

Customer interaction guidance for remote gambling licensees (Formal guidance under SR Code Provision 3.4.3).

Published
20 June 2022

Last updated
23 August 2023 - Changes

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Contents

Section C - Act

Contents

  1. Section C - Act - Requirement 8 Customer interaction guidance - Requirement 8 - Action should be a proportionate response to address the harm, or potential harm, identified.
  2. Section C - Act - Requirement 9 Customer interaction guidance - Requirement 9 - Set minimum requirements for the type of action and ensure your response is proportionate to the indicators of harm.
  3. Section C - Act - Requirement 10 Customer interaction guidance - Requirement 10 - The customer no longer receives any direct or targeted marketing and is prevented from taking up any new bonus offers.
  4. Section C - Act - Requirement 11 Customer interaction guidance - Requirement 11 - Ensure that immediate, automated action is taken to minimise harm where strong indicators of harm are identified.
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Section B - Identify - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3) Next section
Section D - Evaluate - Customer interaction guidance for remote gambling licensees (SR Code 3.4.3)
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