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Incentive types & how they are received

Gamblers in the survey were first asked whether they had received an incentive to gamble from a gambling company in the last 12 months. They were asked which type of incentive they had received, and how it was received.

Figure 1

QIncentiveHow. We are interested in finding out whether you have received incentives to gamble from a gambling company in the last 12 months. Which, if any, of the following types of gambling incentive have you been sent from a gambling company, and how was it sent to you?

chart showing types of gambling incentives received

Data from chart

  • NET received an incentive - 65%
  • free bets/spins - 58%
  • sign up offers - 54%
  • reminders to gamble with a bonus included - 41%
  • other - 19%.

Base: n=c.1500 Respondents aged 18+ who have gambled in the past 12 months.

Figure 2

QIncentiveHow. We are interested in finding out whether you have received incentives to gamble from a gambling company in the last 12 months. Which, if any, of the following types of gambling incentive have you been sent from a gambling company, and how was it sent to you?

chart showing types of gambling incentive sent to customers

Data from chart

  • NET received an incentive - 65%
  • email - 47%
  • text message - 17%
  • gambling app notification - 16%
  • non-gambling app notification - 8%
  • targeted advertisement on social media - 21%
  • targeted advertisement on a search engine (e.g. Google or Bing) - 15%.

Base: n=c.1500 Respondents aged 18+ who have gambled in the past 12 months

Incentives were mostly received via email (47%), with this being more commonly recalled than any other method. Gamblers were least likely to report receiving an incentive through a non-gambling app notification (8%).

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Consumer experiences and attitudes to Free Bets & Bonuses
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Incentives received for different gambling activities
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