Report
Consolidation of operator complaints and disputes data October 2019 – September 2020
The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends
Contents
Financial information - General
| Group | Question | Guidance |
|---|---|---|
| General: Casino | Roulette – Turnover (GB only) | For a full definition of turnover, see the list of common terms and definitions used in this guidance. Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. |
| General: Casino | Roulette – Gross Gambling Yield (GGY) (GB only) | For a full definition of GGY, see the list of common terms and definitions used in this guidance. The GGY attributable to this activity, for GB customers only. |
| General: Casino | Blackjack – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. |
| General: Casino | Blackjack – GGY (GB only) | The GGY attributable to this activity, for GB customers only. |
| General: Casino | Slots – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. Slingo products should be considered as slots and included in this field. |
| General: Casino | Slots – GGY (GB only) | The GGY attributable to this activity, for GB customers only. Slingo products should be considered as slots and included in this field. |
| General: Casino | Other – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. |
| General: Casino | Other – GGY (GB only) | The GGY attributable to this activity, for GB customers only. |
| General: Casino | Peer to Peer – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. |
| General: Casino | Peer to Peer – GGY (GB only) | The GGY attributable to this activity, for GB customers only. |
| General: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| General: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| General: Poker | Poker (Peer to Peer) – Total Rake (GB only) | Provide the total rake (the commission fee taken for operating a peer-to-peer poker game) for peer-to-peer poker, for GB customers. |
| General: Poker | Combined totals – Total Rake (GB only) | Calculated field - no user entry required. |
| Non-GB total | Casino turnover (all non-GB) | The turnover attributable to all casino activity, where turnover is equal to the total gross income received before any operating costs or winnings have been deducted, for non-GB customers only. |
| Non-GB total | Casino GGY (all non-GB) | The GGY attributable to all casino activity, for non-GB customers only. |
| Non-GB total | Poker rake (all non-GB) | Provide the total rake (the commission fee taken for operating a peer-to-peer poker game) for peer-to-peer poker, for non-GB customers only. |
| Non-GB total | Combined totals - Turnover (all non-GB) | Calculated field - no user entry required. |
| Non-GB total | Combined totals - GGY (all non-GB) | Calculated field - no user entry required. |
Last updated: 30 September 2024
Show updates to this content
No changes to show.