Report
Consolidation of operator complaints and disputes data October 2019 – September 2020
The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends
Contents
Financial information - B2C
| Group | Question | Guidance |
|---|---|---|
| B2C: Revenue share B2C | B2C Gross Gambling Yield (GGY) obtained from revenue share agreements | Enter 'yes' if you have acted as the B2C entity in a revenue share arrangement, such as where you had a direct relationship with the end customer. |
| B2C: Casino | Roulette – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. |
| B2C: Casino | Roulette – GGY (GB only) | The GGY attributable to this activity, for GB customers only. |
| B2C: Casino | Roulette – Revenue share (GB only) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Blackjack – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. |
| B2C: Casino | Blackjack – GGY (GB only) | The GGY attributable to this activity, for GB customers only. |
| B2C: Casino | Blackjack – Revenue share (GB only) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Slots – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. Slingo products should be considered as slots and included this field. |
| B2C: Casino | Slots – GGY (GB only) | The GGY attributable to this activity, for GB customers only. Slingo products should be considered as slots and included this field. |
| B2C: Casino | Slots – Revenue share (GB only) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. Slingo products should be considered as slots and included this field. |
| B2C: Casino | Other – Turnover (GB only) | Provide the turnover attributable to this activity, where turnover is equal to the total gross income received, such as total stakes, before any operating costs or winnings have been deducted, for GB customers only. |
| B2C: Casino | Other – GGY (GB only) | The GGY attributable to this activity, for GB customers only. |
| B2C: Casino | Other – Revenue share (GB only) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Peer to Peer – Turnover (GB only) | The turnover attributable to this activity, where turnover is equal to the total gross income received such as before any operating costs or prizes have been deducted, for GB customers only. |
| B2C: Casino | Peer to Peer – GGY (GB only) | The GGY attributable to this activity, for GB customers only. |
| B2C: Casino | Peer to Peer – Revenue share (GB only) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for GB customers only. |
| B2C: Casino | Combined totals – Turnover (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – GGY (GB only) | Calculated field - no user entry required. |
| B2C: Casino | Combined totals – Revenue share (GB only) | Calculated field - no user entry required. |
| B2C: Poker | Poker (Peer to Peer) – Total rake (GB Only) | Provide the total rake (the commission fee taken for operating a peer-to-peer poker game) for peer-to-peer poker, for GB customers. |
| B2C: Poker | Combined totals - Total rake (GB Only) | Calculated field - no user entry required. |
| Non-GB Total | Casino turnover (all non-GB) | The turnover attributable to all casino activity, where turnover is equal to the total gross income received such as before any operating costs or winnings have been deducted, for non-GB customers only. |
| Non-GB Total | Casino GGY (all non-GB) | The GGY attributable to all casino activity, for non-GB customers only. |
| Non-GB Total | Casino revenue share (all non-GB) | The revenue share attributable to this activity (such as the amount of revenue you have retained after revenue share has been paid to the licensed B2B) for non-GB customers only. |
| Non-GB Total | Poker rake (all non-GB) | Provide the total rake (the commission fee taken for operating a peer-to-peer poker game) for peer-to-peer poker, for non-GB customers only. |
| Non-GB Total | Combined totals - Turnover (all non-GB) | Calculated field - no user entry required. |
| Non-GB Total | Combined totals - GGY (all non-GB) | Calculated field - no user entry required. |
| Non-GB Total | Combined totals - Revenue share (all non-GB) | Calculated field - no user entry required. |