Report

Consolidation of operator complaints and disputes data October 2019 – September 2020

The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends

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Published
21 October 2021

Last updated
18 September 2024 - Changes

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Contents

• Consolidation of operator complaints and disputes data October 2019 – September 2020

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• Executive Summary
• Recommendation
• Appendix 1
• • Gambling Commission, Contact Centre Complaints
  • Gambling Commission, Regulatory Return Complaints
  • Resolver
  • Alternative Dispute Resolution (ADR)
• Appendix 2 - Data source description
• Appendix 3

b) Gambling Act 2005 income recognised

Fees payable under the Act are identified by income stream, and released to the Commission's Statement of Comprehensive Net Expenditure in accordance with the Commission's Financial and Accounting Policy. Recognised fee income is included within the Statement of Comprehensive Net Expenditure as ‘Licence Fee income’.

Gambling Act 2005 fee income recognised in the year is as follows:

	2021 £'000s	2020 £'000s
Operator licence applications
Application fees	663	1,023
Annual fees	17,223	17,712
Personal licence applications	577	918
Total fee income received	18,463	19,653
Interest on fee income	15	65
Total	18,478	19,718

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Last updated: 18 September 2024

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Formatting issues corrected only.