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1.Qualified persons and personal licences
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2.Technical standards, equipment specifications, remote gambling equipment and gambling software
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3.Peer to peer gaming, other networks and hosting
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4.Protection of customer funds
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5.Payment
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6.Provision of credit by licensees and the use of credit cards
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7.General ‘fair and open’ provisions
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8.Display of licensed status
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9.Types and rules of casino and other games
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10.Tipping of casino employees
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11.Lotteries
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12.Anti-money laundering
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13.Pool betting
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14.Access to premises
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15.Information requirements
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16.Responsible placement of digital adverts
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17.Customer identity verification
5.1.2 - Proportionate rewards
Applies to:
All licences (including ancillary remote licences), except gaming machine technical and gambling software licences.
These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
- Licensees should only offer incentive or reward schemes in which the benefit available is proportionate to the type and level of customers’ gambling.