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Protecting your self-excluded volunteers

These principles are designed to safe-guard the scheme user as far as possible and ensure the interview is not an uncomfortable experience for them.


Research should be conducted according to established ethical standards for social research, having regard to the specific circumstances of the gambling sector. To support this, we will establish an expert group to provide advice and oversight about methods and ethics.

Researchers should only conduct interviews when they have obtained informed consent.

Telephone interviews should be the preferred approach, with consideration given to how best to administer sensitive questions.

Researchers should state at the start of the interview that if respondents do not wish to answer any questions they do not have to.

Researchers should advise the respondent that if they want to talk to anyone further about any of the issues raised they can contact a range of support agencies, and signpost the respondent to these if they are interested.

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