How you should evaluate your multi-operator self-exclusion scheme
These principles cover how the sample for interviews should be sourced, how reflective it should be of the scheme user population as a whole, and how data should be analysed and refreshed.
Principles
Interview sample should be as representative as possible of all scheme users Schemes should have an option for individuals to be re-contacted for research purposes. This option is presented at the end of the registration process and it is made clear to customers that it is fine for them to say no (this is an example of an approach that could be piloted).
Data should be extrapolated and weighted where scheme user information is available. Sample size for interview needs to be sufficiently robust to allow for this.
Data should be refreshed following initial impact assessment to provide an assessment of scheme impact over time.
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Protecting your self-excluded volunteers
Last updated: 9 June 2021
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