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Further information that would be useful to collect

During a discussion with ABSG, we also identified a number of areas of interest which are not core to conducting a robust impact evaluation but could be valuable to understand further:

  • history of the scheme user’s self-exclusion – have they self-excluded from individual operators previously, and was this effective?
  • customer satisfaction with the scheme service/interface
  • future intentions for gambling behaviour/self-exclusion wider impact of changes on mental wellbeing, family, work/study and relationships
  • suggested scheme improvements
  • other interventions that they would find useful.
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