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Consultation response

Online games design and reverse withdrawals

Consultation response for online games design and reverse withdrawals and proposed changes to the design of online slots.


The Testing strategy for compliance with remote gambling and software technical standards sets out our requirements for the timing and procedures for the testing of remote gambling products (games and software).

This sets out:

  • what the Commission considers to be the types of testing required in order for it to be satisfied that the technical standards are being met
  • the circumstances in which independent third-party testing is required and who the Commission considers appropriate to carry out that testing
  • the procedures for testing.

This is issued in accordance with sections 89 and 97 of the Gambling Act 2005 (opens in new tab) and Condition 2.3 of the Commission’s Licence Conditions and Codes of Practice (LCCP). The Act allows for the Commission to set technical standards and allows for administration of testing, whilst the LCCP requires relevant licensees to comply with the Commission’s technical and testing requirements.

As a principle, operators must satisfy themselves that they are offering compliant games. Where they are not sure, any existing game will require independent retesting.

All new games published after the implementation date will need to be tested. Games which are not compliant by the commencement date will need to be removed until such time as they can be verified. Games that require retesting could be prioritised based on popularity to spread the demand for testing.

We will shortly be publishing an updated Testing Strategy to incorporate the new standards and changes made to the numbering of existing requirements. This will incorporate a number of other minor changes that have been made to the document in order to bring it in line with accessibility requirements.

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Prohibition of reverse withdrawals for all remote operators
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Annex 1 – Summary of changes to RTS
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