Contents

• Privacy policy
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• What is personal data and special category data?
• What personal data do we collect, for what purpose, and what is the basis for doing so?
• Licence applicants and National Lottery vetting
• People who already hold an operating and or personal licence
• People we are investigating/regulatory action
• Complainant data
• Gambling Commission Consultations
• What are cookies?
• Our use of cookies
• How we use information website and digital service users provide us with
• User research
• Links to other websites
• How long we keep the information
• Keeping your personal information secure
• Obtaining data from third parties
• Who we share personal data with
• Your rights
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object processing
• Law enforcement processing
• Accessing your personal data
• Overseas transfers
• Changes to this privacy statement
• Stakeholder events privacy notice
• How to contact us
• Recruitment privacy notice 2024
• Monitoring social media
• How to complain privacy policy
• Do you need any extra help?
• Regular Feed of Operator Core Data (ROCD) (Pilot Project)

People who already hold an operating and or personal licence

We operate an eServices portal for existing licensees which allows them/ their representatives to:

• (operators) apply for additional licences, add/ remove/change licence activities, submit key events and Licence conditions and codes of practice (LCCP) notifications, submit regulatory returns or audits, and pay invoices using a credit or debit card
• (personal licensees) download a copy of their licence, submit key events and LCCP notifications, and submit Personal Licence Maintenance forms (which are required to ensure information is up to date – every five years).

This information is held for the regulatory purposes set out in the Gambling Act. This data may also be used for the additional purposes directly above for the same reasons. We publish the names of all companies and individuals who hold, or have applied for, operating licences in Great Britain. We also publish the names of companies or individuals whose licences have lapsed, been revoked, forfeited, expired, suspended or surrendered in the last three years. If a licensee is, or has been, subject to a regulatory sanction they are also listed on the regulatory action area of our website. We do this in order to comply with our legal obligations under the Gambling Act.

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Licence applicants and National Lottery vetting Next page
People we are investigating/regulatory action