Contents

• Privacy policy
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• What is personal data and special category data?
• What personal data do we collect, for what purpose, and what is the basis for doing so?
• Licence applicants and National Lottery vetting
• People who already hold an operating and or personal licence
• People we are investigating/regulatory action
• Complainant data
• Gambling Commission Consultations
• What are cookies?
• Our use of cookies
• How we use information website and digital service users provide us with
• User research
• Links to other websites
• How long we keep the information
• Keeping your personal information secure
• Obtaining data from third parties
• Who we share personal data with
• Your rights
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object processing
• Law enforcement processing
• Accessing your personal data
• Overseas transfers
• Changes to this privacy statement
• Stakeholder events privacy notice
• How to contact us
• Recruitment privacy notice 2024
• Monitoring social media
• How to complain privacy policy
• Do you need any extra help?
• Regular Feed of Operator Core Data (ROCD) (Pilot Project)

How we use information website and digital service users provide us with

Except as otherwise stated, we may use information website and digital service users provide to communicate information to them (if they have requested it) and for internal marketing and research purposes. We do not disclose any information to any third parties or other government departments except where:

• such disclosures are necessary to fulfil our service obligations to them, in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy
• required by applicable laws, court orders or government regulations (for example to prevent or detect crime) or they give us permission to do so.

We take reasonable precautions to prevent the loss, misuse, or alteration of data that website and digital service users give us. If you would like us to correct or update any information, or if you would like information deleted from our records, then please contact us on DPO@gamblingcommission.gov.uk, or write to:

Data Protection Officer
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP

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