Contents

• Privacy policy
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• What is personal data and special category data?
• What personal data do we collect, for what purpose, and what is the basis for doing so?
• Licence applicants and National Lottery vetting
• People who already hold an operating and or personal licence
• People we are investigating/regulatory action
• Complainant data
• Gambling Commission Consultations
• What are cookies?
• Our use of cookies
• How we use information website and digital service users provide us with
• User research
• Links to other websites
• How long we keep the information
• Keeping your personal information secure
• Obtaining data from third parties
• Who we share personal data with
• Your rights
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object processing
• Law enforcement processing
• Accessing your personal data
• Overseas transfers
• Changes to this privacy statement
• Stakeholder events privacy notice
• How to contact us
• Recruitment privacy notice 2024
• Monitoring social media
• How to complain privacy policy
• Do you need any extra help?
• Regular Feed of Operator Core Data (ROCD) (Pilot Project)

People we are investigating/regulatory action

The Gambling Act requires that we undertake activities for the purposes of assessing compliance with the Act/ whether any offence has been committed under the Act/and to institute criminal proceedings.

We will use personal data in the course of conducting investigations (and deciding outcomes) into the activities of personal and operator licensees.

This information may also be relevant to our wider regulatory objectives and statutory functions. We may, for example, derive information from our investigations which help us improve our understanding of the gambling market and assessment of the risks it faces (and potential risks to consumers as a result), and to seek continuous improvements in the market and our regulation of it.

As mentioned above, we will also publish regulatory action we take following our investigations.

We will also be acting as a prosecutor in relation to certain gambling offences – where the relevant provisions of the LED (as implemented by the Data Protection Act) will be engaged.

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Complainant data