Key findings - Gambling Management Tools
Less than half (48 percent) of all respondents report having ever used a gambling management tool (see Table 1.0).
64 percent of respondents indicate that they were aware of financial limits prior to completing the online survey, and 23 percent of respondents had used them in the past.
Respondents show highest levels of use of the ‘account history online’ tool. 22 percent reported having used this tool in the previous 12 months and 6 percent reported having used this tool more than 12 months ago. 72 percent of respondents were either aware of this tool and had chosen not to use it, or were unaware that it was available.
Table 1.0 Respondent awareness and use of Gambling Management Tools
Table information
Question. Which of the following (gambling management) tools have you used previously?
(Where figures do not add up to 100%, it is because respondents were permitted to give multiple responses or because of rounding.)
| Gambling management tool | Used in the last 12 months (percentage). | Used more than 12 months ago (percentage). | Never used (percentage). | Not aware (percentage). |
|---|---|---|---|---|
| Self-exclusion online via GAMSTOP | 2% | 3% | 22% | 73% |
| Multi-operator self-exclusion in person | 2% | 2% | 12% | 85% |
| Gambling blocking software (such as GamBan) | 2% | 2% | 15% | 81% |
| Exclusion by product | 2% | 2% | 12% | 84% |
| Payment card blocking | 3% | 2% | 25% | 69% |
| Self-exclusion with one gambling company | 4% | 4% | 27% | 65% |
| Time out | 5% | 5% | 39% | 50% |
| Reality check | 10% | 3% | 27% | 60% |
| Financial limits | 17% | 6% | 41% | 36% |
| Account history online | 22% | 6% | 16% | 56% |
| NET: Any tool | 37% | 11% | 39% | 14% |
Of those who have ever used a gambling management tool (base size of 949), 53 percent reported that they did so to help keep track of their winnings and/or losses, followed by 49 percent who reported that they did so to help budget the amount of money they spend.
Of those who have never used a gambling management tool (base size of 1058), 57 percent reported that the reason for this was that they had their own approach to budgeting the amount they spend, followed by one quarter (25 percent) reporting that they didn’t think gambling management tools were meant for them.
30 percent of respondents who have used gambling management tools in the past 12 months (base size of 734) reported that they have used the same tool with multiple gambling companies.
Respondents tend to have positive perceptions of operators who promote the use of gambling management tools. For instance, 64 percent of all respondents agreed with the statement that ‘It makes them (operators) seem to care more about their customers.’
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Last updated: 29 November 2023
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