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Appendix

Definitions of key terms

Gambling management tools

Tools that are available to support gamblers to help manage the amount they gamble or the way in which they gamble. In the majority of cases, customers will choose to access or use these tools either before, during or after gambling.

Pre-commitment tools

Website or in-app functions that allow customers to set in advance limits on the amount of time or money they spend gambling. This includes financial limits and reality check.

Financial limits

Such as spend, loss or deposit limits that are set by yourself and help you manage how much money you spend on gambling.

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Customer-led tools - Customer Key findings – Financial limits

Last updated: 29 November 2023

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