Cookies on the Gambling Commission website

The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Home
  2. About us
  3. Statistics and research

Exploring consumer journeys using customer-led tools

Introduction

The Gambling Commission, in partnership with Yonder, commissioned quantitative research to explore consumer use of customer-led gambling management tools. The research involved an online self-report survey conducted by Yonder, focused on online gamblers. The responses were analysed by the Commission’s Research and Statistics team.

This report outlines key findings covering three key areas:

  • gambling management tools - tools that are available to support gamblers to help manage the amount they gamble or the way in which they gamble
  • pre-commitment tools - website or in-app functions that allow customers to set in advance limits on the amount of time or money they spend gambling
  • financial limits – a type of pre-commitment tool, such as spend or loss or deposit limits, that are set by the customer to help manage how much money is spent on gambling.
Next page
Customer-led tools - Aims and methodology

Last updated: 29 November 2023

Show updates to this content

No changes to show.

Is this page useful?
Back to top