If your money is not protected
Any money in your account would be classed as part of the gambling company’s assets if it becomes insolvent.
You would likely lose any money in your account.
What you will see in the terms and conditions
It should be clear from your company’s terms and conditions if your money is not protected.
The exact wording varies from company to company. However, an example would look something like the following.
Example of a statement for no protection:
"These funds are not protected in the event of insolvency: not protected segregation."
The gambling business is also required to remind you every 6 months that your funds are not protected. The amount held will be included in the reminder, this value is subject to change and will be accurate as of the time the reminder was created by the gambling business. You must acknowledge the notification before you can use these funds for gambling. This requirement comes into effect on 31 October 2025. Gambling businesses that need to follow this requirement must remind customers within 6 months of the date the requirement comes into effect.
If you are unhappy using an operator with a 'not protected' rating, you should consider promptly withdrawing any funds held and assess whether it remains appropriate to maintain the account.
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If your money has medium protection
Last updated: 10 September 2025
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