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Information on customer funds (your money)

The following bullet points explain what is considered to be your money (or 'customer funds').

The type of money that is covered by protections (if any) offered by gambling businesses include:

  • the money you deposit in your online account
  • any winnings owed to you or those left in your account
  • any bonus money that you have become entitled to in accordance with the terms and conditions of the offer.

Open bets

An ‘open bet’ is where the customer has paid money for a bet and the event on which the bet has been placed has not yet occurred.

Money staked within open bets is not considered to be customer funds and is therefore not covered by any arrangements the gambling business has in place to protect customer funds if it goes bust.

Gambling businesses must select one of these ratings:

Where you can find this information

The gambling business must make it clear which rating applies to customer funds in their terms and conditions.

Are operators required to hold my money in a UK bank account?

Gambling businesses are legally allowed to hold your money in overseas bank accounts. However, this does not affect your rights. Money in your account will be treated in line with any protection in place.

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