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Corporate Governance Framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

  1. Contents
  2. Appendix 5 – Complaints policy

Appendix 5 – Complaints policy

The complaints policy is published within the policies and procedures section of our publication scheme.

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Appendix 4 – Speak Up (Whistleblowing) policy
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Appendix 6 – Delegation of licensing and regulatory decisions in respect of gambling
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