Policy
Corporate Governance Framework
Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.
Other procedures
When a complaint raises concerns about an employee’s conduct which merits investigation under the Commission’s disciplinary policy, the investigation of the complaint may be suspended whilst the disciplinary investigation is carried out. Under such circumstances the normal timescale for responding to complaints will be set aside, and the complainant will be informed.
Complaints about Commission employees will be logged and escalated. The specific arrangements for senior individuals are that complaints relating to:
- the Chair will be referred to the Department for Culture, Media and Sport (DCMS)
- the Chief Executive or any of the Commissioners are referred to the Chair
- the Executive Directors will be referred to the Chief Executive.
If the Commission receives contact that is considered to be unreasonable or vexatious from a complainant, the Unreasonable behaviour policy will be applied. Conversely, an individual may challenge the application of the Unreasonable behaviour policy and submit a complaint to dispute any contact restrictions that have been applied in line with paragraph 4.5. of the Unreasonable behaviour policy.
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Roles, responsibilities and reporting
Last updated: 15 January 2026
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