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Policy

Corporate Governance Framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

Published
29 October 2021

Last updated
15 January 2026 - Changes

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  1. Contents
  2. Appendix 5 – Complaints policy
  3. How to make a complaint about the Gambling Commission

How to make a complaint about the Gambling Commission

You can make a complaint verbally or in writing.

You can tell us you are unhappy with our service at any time and the details of your complaint will be noted and dealt with according to this policy.

You can make a complaint by completing our online form.

You can also complain by post:

Governance
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP

If you need help to put your complaint in writing or you would like to make your complaint verbally please speak to our Contact Centre.

Please give us as much information as you can to help us understand and to investigate your complaint. Please outline:

  • what you think is wrong
  • when it happened
  • who you dealt with
  • how you would like us to resolve the matter
  • your preferred contact details for us to communicate with you – email, telephone or postal address.

When someone else complains on your behalf, we need written confirmation from you saying that you agree for them act for you.

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