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  3. Corporate Governance Framework

Policy

Corporate Governance Framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

Published
29 October 2021

Last updated
15 January 2026 - Changes

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  1. Contents
  2. Appendix 5 – Complaints policy
  3. Independent Review

Independent Review

If you’re not happy with how we’ve dealt with your complaint after a Stage 2 response, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman.

The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. Their service is free for everyone. To take a complaint to the Ombudsman, go to the Ombudsman website (opens in new tab) or call 0345 015 4033.

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