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  3. Corporate Governance Framework

Policy

Corporate Governance Framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

Published
29 October 2021

Last updated
15 January 2026 - Changes

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  1. Contents
  2. Appendix 5 – Complaints policy
  3. Remedies

Remedies

When we get things wrong we will try to put things right. This may include:

  • accept responsibility and apologise
  • explain what went wrong, and why
  • put things right by making any changes needed
  • learn lessons from mistakes, and change practices and policies where it is sensible and proportionate to do so.
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Principles of good complaint handling
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