Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Following a call for evidence, we are now consulting on either banning or limiting the use of credit cards for gambling, and we would like your views.

In 2018 over 800,000 consumers used a UK-issued credit card for gambling. Gambling Commission senior manager, Pete Rangeley, and Insight manager, Rab Grewal have recorded a podcast to delve deeper into the topic and find out more about why people choose to gamble with a credit card. 

Read more about the consultation.

Listen to the podcast.

Posted on 07 October 2019