Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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We carry out regular research sessions to find out how people use existing digital services provided by the Gambling Commission, and what they need from new services. This helps us create services that work better for all our users. 

We have recently completed rounds of user research related to our Public Registers, and found this to be very beneficial to all those involved.

Finding out what works and what needs to be improved is incredibly important to us, so we require people to try out new digital services and provide us with feedback.

As such, we are now seeking participants to register for our User Research Programme. Once registered, we will use your details to contact you about specific user research sessions that we feel you may want to be involved in. 

Getting involved in our ongoing User Research Programme may include:

  • Responding to questionnaires (approx. 5 - 10 minutes)

  • Telephone session (approx. 45 minutes)

  • Face-to-face session (approx. 45 minutes)

  • Commission workshop (approx. half a day)


Join the programme

You can register to join the user research programme online. We’ll ask you 9 short questions that should take about 2 minutes to complete.

Further information

If you would like to find out more information about the User Research Programme or if you have any further questions about our user research then please email us at userresearch@gamblingcommission.gov.uk.

To obtain more information about how we will use your details please refer to our user research privacy notice.

Posted on 26 September 2019