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Consumers, gambling businesses, stakeholders and members of the public are being invited to voice their opinion on proposed changes to regulations relating to marketing and advertising, unfair terms, and complaints and disputes.

The proposed changes to the Licence conditions and codes of practice are aimed at ensuring operators are being fair and open with consumers. They include a focus on compliance with the UK Advertising Codes, making sure operators comply with all relevant consumer protection legislation, and improvements to consumer complaints handling including the introduction of an eight-week time limit for licensees to deal with gambling complaints. 

Sarah Gardner, Commission Executive Director, said: “We are proposing these changes because of the risk of consumer harm, concern about lack of compliance with consumer protection legislation, declining public trust in gambling and concerns about advertising. We’re very keen to hear the views of all those with an interest in the gambling industry.” 

The proposed changes are just one part of a much wider work programme which will require regulators, industry and partners to work together to deliver changes. 

The consultation Proposed changes to licence conditions and codes of practice linked to the fair and open licensing objective sets out our proposals in detail.

The closing date is 5pm on 22 April 2018.



Notes to editors 

  1. More information about how we regulate the gambling industry.
  2. Useful statistics on the gambling industry

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 25 January 2018