Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Following a recent call for evidence on the issue of gambling online with credit cards, the Gambling Commission has confirmed it will be holding a twelve-week consultation to begin in mid-August.

One approach would be to ban gambling online with credit cards. However, the public and all other stakeholders will be consulted on other options, including restricting the use of credit cards. The Commission will then take the most appropriate course of action in view of any evidence obtained by this consultation, alongside data already submitted. 

The call for evidence, which the Commission launched in February, provided several key interest points around the use of credit cards to gamble online. These included:

  • Alternative forms of borrowing: if action is taken on credit cards alone then consumers experiencing harm may use other forms of borrowing to fund their gambling, such as overdrafts and loans. It is therefore vital that the financial and gambling sectors work to protect customers from harm where they gamble with other forms of borrowed money.
  • E-Wallets: where online gambling deposits are made through some e-wallets, operators have no means of knowing which method the payment originated from. Any future proposals would therefore require e-wallet providers to take the necessary action to support any regulatory measures introduced.
  • Further evidence: the Commission wants to obtain further evidence about consumers’ motivations for using credit cards to gamble, and any specific benefits of using them. The call for evidence highlighted very little in this regard. In aiming to prevent harm from gambling with credit cards, the Commission is clear that it must take account of the impact of a ban or restrictions on gamblers who are not experiencing gambling harms.

Paul Hope, Executive Director at the Gambling Commission, said: “Gambling with borrowed money is known to be a risk factor for consumers, so we think there is a need for action. This consultation will help us decide what that action should be.”

Notes to editors 

  1. More information about how we regulate the gambling industry.

  2. Useful statistics on the gambling industry

  3. Our approach to enforcement.

  4. Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 24 July 2019