Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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The UK Government has published its new Economic Crime Plan, which has been agreed between the Chancellor, the Home Secretary, major financial institutions, legal, accountancy and property organisations, and law enforcement, including the Gambling Commission.

The economic crime plan sets out priority areas for combating economic crime, such as money laundering and terrorist financing.

As a statutory supervisor under the money laundering regulations, the Commission endorses the plan and looks forward to contributing to its delivery.

Gambling operators will play a vital role in assisting the Commission, and the UK Government, realise this step-change plan for combating economic crime in the UK, and we urge operators to pay close attention to the plan and amend their risk assessments, policies and other controls where necessary.

Posted on 25 July 2019