Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Start date: 26 February 2020
End date: 20 May 2020

We are consulting on changes to our regulatory data reporting requirements.

Our proposals seek to make data requirements more efficient for licensees, and for us, by only requesting data that supports our regulatory aims. These changes seek to:

  • improve data quality and the efficiency of regulation
  • reflect our continued focus on consumers and social responsibility
  • ensure requirements are reconciled against our current and future data needs
  • streamline our existing requirements and, where possible, reduce regulatory burden

The consultation is split into two parts. Part 1 details changes to information reporting requirements within the LCCP, and Part 2 focuses on regulatory returns and official statistics.

Read the response to the consultation