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Complain about an Alternative Dispute Resolution provider

The Alternative Dispute Resolution (ADR) provider’s decision is usually the end of the complaint process.

However, in some cases you may be able to ask the provider to review its decision. We can't get involved with the ADR provider’s decision or ask them to reconsider.

If you want to challenge the ADR provider’s decision, you can consider taking your complaint to court. You may want to take independent legal advice if you choose to do this.

You can find out more about finding free or affordable legal help on the Citizens Advice website (opens in new tab).

Complain about the service

If you're not happy with the service you’ve had from the ADR provider you can complain to them. Information about how to complain should be available on their website.

Report your complaint to us

You can also report your complaint to us. We will use the information you give us to make sure the provider is following the rules that they are supposed to.

Report online

Use our online form to submit a complaint. We won’t be able to update you on the outcome of any investigation.

You can read our standards and guidance for ADR providers for more about what you should expect.


Some files may be not be accessible for users of assistive technology. If you require a copy of the file in an accessible format contact us with details of what you require. It would help us to know what technology you use and the required format.

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