Following our consultation on customer interaction, Social Responsibility Code Provision 3.4.3 has been introduced and the majority of the provision came into effect from 12 September 2022.
We provided an update on the timetable for implementation on 2 September 2022. The customer interaction formal guidance for remote gambling operators will be subject to a consultation commencing in late September. The guidance is not in effect and operators are not required to take it into account.
Further details on our earlier consultation exercise can be found on our consultations page.
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Our newsletter, eBulletin, is sent out every fortnight and includes updates and details of consultations and changes to the LCCP.