Test House information reporting
Approved Test Houses are required to report to the Gambling Commission any incident or change that could have a significant impact on the structure of their business, and their ability to deliver and uphold the testing framework.
Key events (Test Houses)
Approved Test Houses must notify us of the occurrence of any reportable changes or incidents. They must do this as soon as reasonably practicable and, in any event, within five working days of becoming aware of the event. Details of the events to be reported are set out in the list on this page.
The Test House must notify us of such changes or incidents by emailing testhousesubmission@gamblingcommission.gov.uk
Emails should be sent using the following format:
- Test House (Trading Name) – tell us the Test House’s trading name (for example Test House Alpha Ltd t/a Alpha)
- date of event – tell us the date the event happened (for example 01/01/2022)
- key event (Test Houses) – tell us the name of the key event being reported (for example Key event (Test Houses) 1) Winding up of companies)
- summary of event details – provide a summary of the details of the event. If notifying us of a future event, provide the date when the event is expected to take place
- contact details – tell us the name and contact details of a person we can contact to discuss the event
- supporting documents – attach any relevant supporting documentation.
On receipt of an email relating to a reportable change or incident, we will review the information provided and we may request additional information.
Test Houses should also report changes or incidents they believe the Commission would reasonably expect to know, even if they are not specified key events. Such reports should be made in the same way as key events.
Reportable Incidents
Key event (Test Houses) 1: Winding up of companies
Description: A Test House must submit a key event report to us if it becomes aware of a petition for the winding up of a company that has a controlling interest in an approved Test House or if the entity with a controlling interest enters administration or receivership.
Guidance: Provide the reasons behind the events and a copy of the petition, if relevant. Give details of any administrators acting on the company’s behalf. Tell us if the business is continuing to trade, what information that company has provided to its customers, and who is now running the business, or if the company is looking for a buyer, if relevant.
Key event (Test Houses) 2: Changes to shareholders
Description: A Test House must submit a key event report to us if any person who (whether or not already a shareholder or member) becomes a shareholder or member holding 10 percent or more of the issued share capital of the company or its holding company.
Guidance: Provide the name, date of birth and address of any new shareholders or members with 10 percent or more of the issued share capital.
Key event (Test Houses) 3: Changes to key positions
Description: A Test House must submit a key event report to us if a person is appointed to, or a person ceases to occupy, a key position.
Guidance: A key person in a Test House includes all directors, board members or anyone with influence who hold key positions with overall authority and responsibility (including, but not limited to) CEO, COO, Head of Finance, Head of Quality Control, Head of Compliance, Technical Director, or equivalent positions. Tell us who has been appointed, or who has left their position. Provide the name, address, and date of birth of the individuals concerned, along with the data of the change. If someone has left a position and has not been replaced, explain how this position will be covered.
Key event (Test Houses) 4: Organisational changes
Description: A Test House must submit a key event report to us if there is any material change(s) in the Test House structure or the operation of its business, specifically linked to gambling related testing.
Guidance: A ‘material change’ includes (but is not limited to) acquisitions, mergers and significant restructures or redundancies. Provide details of the change and the new arrangements.
Key event (Test Houses) 5: Address changes
Description: A Test House must submit a key event report to us if it changes its Head Office or Registered address.
Guidance: Provide details of the new address and date of the change.
Key event (Test Houses) 6: Regulatory investigations
Description: A Test House must submit a key event report to us if it is subject to an investigation by a professional, statutory, regulatory, or government body into its activities which could reasonably be expected to raise doubts about the Test Houses continued suitability to test gambling products.
Guidance: Tell us the name of the professional, statutory, regulatory, or government body conducting the investigation and details of the investigation and any adverse report, penalties, fines, or sanctions imposed. You need to inform us at the outset of the investigation, when there are initial findings, and at the conclusion of the investigation. Provide copies of reports received from the investigating body. You must tell us about investigations by UK and overseas bodies, but you do not need to inform us of investigations initiated by us.
Key event (Test Houses) 7: Criminal investigations
Description: A Test House must submit a key event report to us if it is subject to a criminal investigation which may reasonably cause us to question whether the Test House’s measures to keep crime out of gambling had failed.
Guidance: Tell us the name of the investigating body and details of the investigation and any convictions, sentences, penalties, fines, or sanctions imposed. You need to inform us at the outset of the investigation, when there are initial findings, and at the conclusion of the investigation. Provide copies of reports received from the investigating body. You must tell us about investigations by UK and overseas bodies, but you do not need to inform us of investigations initiated by us.
Key event (Test Houses) 8: Loss, suspension or relinquishment of BS EN ISO/IEC 17025 accreditation
Description: A Test House must submit a key event report to us if it loses its BS EN ISO/IEC 17025 accreditation, that accreditation is suspended, or it ceases to be accredited.
Guidance: Tell us the date the accreditation was lost, suspended, or relinquished. Explain the reasons for the loss, suspension, or relinquishment of the accreditation. Identify if this change will this affect any licensees testing and, if so, have they been informed. Provide a copy of any applicable reports or correspondence (for example, notification of loss accreditation from the accreditor).
Key event (Test Houses) 9: Customer data security breach
Description: A Test House must submit a key event report to us if any security breach to its environment has an adverse effect on the confidentiality of customer data.
Guidance: Tell us the nature of the security breach, how many customers it affected and the impact or potential impact of the breach. If the breach is one which is reportable to the Information Commissioner’s Office, tell us the date you reported it to them. Further details on notifying security breaches are on our website.
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Last updated: 11 December 2023
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