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Key events: reporting incidents

The following code is relevant to this section:

LCCP: Ordinary code 8.1.1

You should notify us of any matters which in your view could have a material impact on your business or affect your compliance.

Given the potential impact on vulnerable people, we expect all incidents in which you, or one of your affiliates, send marketing material to self-excluded customers to be reported as a key event.

Such incidents are likely to breach the Privacy and Electronic Communications Regulations (PECR) (opens in new tab) and should also be reported to the Information Commissioner’s Office (ICO).

The ICO has also produced direct marketing guidance (opens in new tab). This includes helpful information on PECR and Section 11 of the DPA, as well as practical advice on safeguards such as the maintenance of marketing suppression lists.

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Where self-exclusion has expired

Last updated: 25 October 2024

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