Guidance
LCCP Information requirements
Guidance for licence holders on the information requirements in the LCCP
11 - LCCP notifications (other reportable events)
This section provides guidance to holders of gambling operating licences on how to tell us about other events which we need reported to us.
It includes how to tell us:
about significant changes to your company’s arrangements for protecting customer funds
about changes to the Alternative Dispute Resolution provider your company uses to handle customer disputes
if a group company which does not have a licence from us, advertises remote gambling to new jurisdiction or exceeds set Gross Gambling yield thresholds
if your company has broken or may have broken the requirements of the Proceeds of Crime Act 2002 (opens in a new tab) or Terrorism Act 2000 (opens in a new tab).
Other reportable events
All operating licences
Licensees must also notify the Commission in such form or manner as the Commission may from time to time specify, as soon as reasonably practicable of the occurrence of any of the following events:
any material change in the licensee’s arrangements for the protection of customer funds in accordance with the licence condition 4 (where applicable)
any change in the identity of the Alternative Dispute Resolution entity or entities for the handling of customer disputes, as required by the social responsibility code provision on complaints and disputes
their becoming aware that a group company which is not a Commission licensee is advertising remote gambling facilities to those residing in a jurisdiction in, or to which it has not previously advertised or their becoming aware of a sustained or meaningful generation of 3% or 10% of group Gross Gambling Yield being exceeded by the group in that jurisdiction
any actual or potential breaches by the licensee of the requirements imposed by or under Parts 7 or 8 of the Proceeds of Crime Act 2002, or Part III of the Terrorism Act 2000, or any UK law by which those statutes are amended or superseded.
Your company must submit a ‘other reportable event’ report to us if certain events happen. These are listed as follows.
You must tell us as about these events as soon as reasonably possible.
These reporting requirements apply to holders of all operating licences.
Significant changes to the company’s arrangements for protecting customer funds under LCCP Licence condition 4.
Tell us the date of the change the level of protection in place and any major issues with the amount of protected funds held. Also tell us about any significant changes to how your company segregates customer funds and protects them in case of insolvency. We also need to know about significant changes to the terms and conditions or other disclosures your company provides to customers relating to the protection of customer funds.
This information is to be reported to us via the LCCP notifications part of the eServices digital service (opens in a new tab) on our website. You must select the following type when entering this LCCP notification on eServices:
- LCCP Notification: Customer funds protection
Changes to the Alternative Dispute Resolution provider the company uses to handle customer disputes.
Tell us the name of the new ADR provider, the date you appointed them and why you have changed provider or appointed an additional one. Note that the chosen ADR Provider(s) must be from our approved ADR provider list.
This information is to be reported to us via the LCCP notifications part of the eServices digital service (opens in a new tab) on our website. You must select the following type when entering this LCCP notification on eServices:
- LCCP Notification: ADR provider
If a group company which does not have a licence from us, advertises remote gambling to new jurisdiction or exceeds set Gross Gambling yield thresholds tell us the name, address and website of the company which does not have a licence from us, which new jurisdiction they are advertising remote gambling to and when this activity started. We also want to know if the group as a whole is advertising in a new jurisdiction.
In addition, you must tell us if the total Gross Gambling Yield (GGY) generated from providing gambling into that new jurisdiction, reaches 3% or more of your group’s total GGY. If your company group generates less than £5 million in GGY per year, you only need to tell us if the total GGY generated from the new jurisdiction is 10% or more of your group’s total GGY.
A company in your group includes any subsidiary or holding company and any subsidiary of such holding company. For a detailed explanation of the meaning of ‘subsidiary’ refer to the Companies Act 2006 (Section 1159) (opens in a new tab).This requirement includes companies which are incorporated outside of the United Kingdom.
Advertising includes having a home page directed towards a jurisdiction and written in, or in one of, that jurisdiction’s official language(s), having arrangements enabling that jurisdiction’s currency to be selected for gambling or the use of payment methods available only in that jurisdiction, and providing a specific customer service facility referable to that jurisdiction.
Guidance on how to calculate Gross Gambling Yield (GGY) is available.
This information is to be reported to us via the LCCP notifications part of the eServices digital service (opens in a new tab) on our website. You must select the following type when entering this LCCP notification on eServices:
- LCCP Notification: New jurisdiction (remote) (when your company is advertising remote gambling to a new jurisdiction)
- LCCP Notification: Group GGY exceeds threshold (when a GGY threshold for group company GGY is exceeded).
If the company has broken or may have broken the requirements of the Proceeds of Crime Act 2002 or Terrorism Act 2000, tell us about any breaches or potential breaches by your company of the requirements of the Proceeds of Crime Act 2002 (Parts 7) (opens in a new tab) or (Part 8) (opens in a new tab), or Terrorism Act 2000 (Part III) (opens in a new tab), or any law that amends or replaces them. These include reporting requirements in relation to known or suspected money laundering or terrorist financing activity, breaches of the tipping-off or prejudicing an investigation requirements, or committing one or more of the principle money laundering or terrorist financing offences. For this event, you do not need to tell us about breaches by your customers.
When reporting this event, you should include the following information:
- date the breach or potential breach occurred
- date the breach or potential breach was discovered (state which)
- a description of the breach (including telling us what people were involved)
- any impacts resulting from the breach or potential breach
- what actions the licensee has taken after discovering the breach
- details of any internal or external investigations or investigation outcomes (e.g. prosecutions) resulting from the breach
- contact details of a person we can talk to about the breach.
This information is to be reported to us via the LCCP notifications part of the eServices digital service (opens in a new tab) on our website. You must select the following type when entering this LCCP notification on eServices:
- LCCP Notification: POCA & Terrorism Act breach.
LCCP notifications (reporting suspicion of offences) Next section
LCCP notifications (money laundering, terrorist financing etc)
Last updated: 8 November 2022
Show updates to this content
Following an audit, the 'alternative dispute resolution' and 'LCCP Licence condition 4' links have been updated.