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Consultation response

Changes to information requirements in the LCCP, regulatory returns, official statistics, and related matters

Parts I and II of the consultation response that sets out our position in relation to the information the Gambling Commission requires licensees to provide us.

Published
30 July 2020

Last updated
27 July 2023 - Changes

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Contents

Our proposal to remove ordinary code 3.4.2

Consultation question 17:

Do you agree with the proposal to remove ordinary code provision 3.4.2?

Consultation question 18:

Do you have any other comments?

The majority of respondents agreed with this proposal, mainly because these provisions would remain part of our requirements and referenced elsewhere, so were not subject to total removal from our regulatory requirements.

It was recognised that particular aspects of the code such as collaboration would be taken forward under the National Strategy to Reduce Gambling Harms.

Despite the level of agreement for removal, a small number of respondents raised concerns e.g. about the need for some smaller and independent licensees in particular to have these requirements highlighted, particularly for staff training.

Our position

Recently, there has been a significant increase in the sharing of good practice around customer interaction across the industry, both facilitated by and independently of the Commission. The importance of collaboration and sharing of good practice is a central theme of the National Strategy to Reduce Gambling Harms (opens in new tab)and we no longer consider it appropriate to require this as an ordinary code provision.

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